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Overview
Builders CoPilot Service/Warranty Software – Automation in Motion (AIM)

Builders CoPilot Service/Warranty Software provides Easy Access to Customer Records - Fast partial-key searches on customer name and address for immediate logging of calls while talking to customers.

Builders CoPilot Service/Warranty Software provides Instant Access to Lot Details - Lot specification details are available quickly to assist with faster identification of solutions and give a more effective response to customer problems.

Builders CoPilot Service/Warranty Software Call Logging - Features automatic numbering and date stamping of calls, multiple choice problem categories for fast entry and consistent analysis allowing feedback to the design and construction stages.

Builders CoPilot Service/Warranty Software Effective Resolution - Response times and cost of resolution are recorded to assist in measuring customer care performance. Common solutions can be easily identified for recurring problems.

  Fast simple logging of calls
  Automatic unique call numbering
  Easy access and confirmation of customer details
  Continuous contact log system
  Call prioritizing and Audit Trail
  Call allocation, action and follow-up recording
  Mail merge facility and e-mail links
  Tracks and records individual lot specifications
  Full lot history of customer contacts
  Recording of solutions and time to resolve
  Recording of cost of solutions
  Reporting of outstanding calls
  Analysis of problem categories and types
 
 
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